Help Center | Mommy's Supply

Frequently Asked Questions


What payment methods do you accept?

Do you accept cash, checks, money orders, wire or bank transfers?

Do you accept Paypal?

How secure is payment processing?

Why has my payment been declined?

Will I have to pay sales tax?

Will I have to pay any additional taxes or duties?

Why is my PayPal payment being rejected?

Shipping and Delivery

Do you ship worldwide?

When will my order be shipped?

How long does it take for my order to arrive?

How can I find out the estimated arrival date?

Why has my order not been fulfilled?

How do I change my shipping address?

What are your delivery options?

I don't live in the United States, who will deliver my parcel?

I ordered more than one item, why have I received only one?

Order Confirmation and Tracking

I placed an order, but didn't receive a confirmation email, what's going on?

Will I receive a tracking number?

When will I receive order tracking information?

How do I track my order?

Why does my tracking number not work?

I placed an order. why haven't I received a tracking number?

Why do I have multiple tracking numbers?

Why am I not receiving order notifications via email?

Why am I not receiving order notifications on Messenger?

Refunds and Returns

What is your return policy?

My package arrived damaged, what do I do now?

How do I submit a refund or return request?

Where should I return shipments?

I sent my returned order, now what?

Why is my refund missing?


Can I cancel my order?

Can I change my order?

About Us

Why Mommy's Supply?

Where are you based?

Do you have physical retail location?